Sort records by multiple columns in MS CRM

When you’re in a hurry to find a record you need, or want to see groups of records, sorting a list of records is frequently the quickest method. You can easily sort records by one or more columns.

To sort a list of records, click a column heading. The arrow indicates the direction of the sort: for ascending, and for descending. To change the sort order, click the heading again

To sort by an additional column, press CTRL+SHIFT while you click the additional column heading. Each column will show the arrow that indicates the sort direction. The columns are sorted based on the order you click the column headers.