Monday, May 10, 2010

Exciting Developer Experience with MS CRM SDK 4.0.12

Advanced Developer Extensions

Advanced Developer Extensions for Microsoft Dynamics CRM, also referred to as Microsoft xRM, is a new set of tools included in the Microsoft Dynamics CRM SDK that simplifies the development of Internet-enabled applications that interact with Microsoft Dynamics CRM 4.0. It uses well known ADO.NET technologies. This new toolkit makes it easy for you to build an agile, integrated Web solution!

Advanced Developer Extensions for Microsoft Dynamics CRM supports all Microsoft Dynamics CRM deployment models: On-Premises, Internet-facing deployments (IFDs), and Microsoft Dynamics CRM Online. The SDK download contains everything you need to get started: binaries, tools, samples and documentation.

Authentication for Microsoft Dynamics CRM Online

Newly added authentication documentation and sample code for Microsoft Dynamics CRM Online that does not require using certificates, making it easier for you to write code for your online solutions.

There are quite a few other updates in this version of the SDK package. Refer to the release history on the first page of the CHM for a complete list.

The latest verion of SDK 4.0.12 is available for download. Download it.

Take a 10 Minute Quick Start Walkthrough here.


Customer Care Accelerator available for Microsoft Dynamics CRM in Codeplex

Customer Care Accelerator for Microsoft Dynamics CRM is available for download on the CRM Accelerators codeplex site.

The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface. The core Customer Care
business scenarios highlighted by this accelerator include the following:

 Integrated desktop: Customers can aggregate information from diverse business applications into an integrated desktop providing employees with a 360° view of the customer interactions. Customer service representatives have immediate access to business critical information to serve customers quickly and efficiently, increasing customer satisfaction and loyalty.
 Duplicate Data Entry: Organizations can streamline business processes by creating desktop automation workflows. Process automation eliminates the need for agents to re-enter the same data in multiple applications. Minimizing duplication helps to reduce human error and ensures a consistent customer service experience.
 Computer Telephony Integration (CTI): Organizations are provided with a consistent framework to connect CTI systems with key lines of business.
 Activity Reporting: Contact center managers have swift access to agent desktop transaction reporting, helping them to identify process bottlenecks. This capability is currently addressed by ICC Accelerator AIF component.

CCA is available as permissive shared source and is a reference example that can be adapted to fit the needs of a customer as well as additional business scenarios.

Happy CRMing